Delivery Information

Explore & Discover Photographic Art Collections at our online Gallery & Shop.  Available as fine art & photo prints, framed or unframed, along with our Bespoke Service to meet your personal requirements.

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Introduction

 

For clarity please consider that you are purchasing a piece of work that will be produced exclusively for you (Custom Finish or Bespoke), it is not a “in stock” item, and as such has a bearing on production and delivery timings. 

 

From a paid order we aim to produce and deliver your purchase within 28days.  Once dispatched, the UK delivery service used will be either next day or two days for delivery, dependent on the service used and location within the UK.  We will advise you as to a goods arrival date as soon as this information becomes available to us.

 

Oversea deliveries may take longer from dispatch, as it is dependent on the service used and the location.  We will advise you as to the goods arrival date as soon as this information becomes available to us.

 

Please note that where individually signed copies of photographs have been ordered the dispatch date could be longer, as finished prints have to be sent to and from the photographer before we can send out to you.  As you will see our photographer are located all round the world so delivery timing can be lengthened. 

 

However, sometimes we have pre-signed print edition by photographers, so are within the UK.  We also have from time to time some “in stock” pre-printed boxed limited editions along with pre-print none-signed print runs available – dispatched within 7days.

 

To find our more about delivery time scales please Contact Us.

 

Delivery Services

 

 

 

 

 

 

 

 

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For smaller packages we use the Royal Mail 1st Class registered postal service or similar.

 

For medium size packages we use delivery services such as TNT, DHL or similar, and will advise you of a tracking reference once booked in with any of these carriers. 

 

For very large items we will make special delivery arrangements which may included dedicated van delivery or pallet services dependant on size and location.  We will advise directly with you as to delivery arrangements and timings etc.

 

Please note that the information you provide to us for delivery will be passed on to all delivery service providers who may use this information to contact you directly.

 

Packaging

 

We take great care to ensure your goods arrive to you in first class condition.  We aim to package and protect all goods to withstand the delivery process.  If for any reason the packaging has been damaged during delivery which has affected the condition of the goods within, please contact as soon as possible.  An email with some photos would be most useful.

 

Delivery Costs

 

The cost of delivery for your goods will be displayed at the point of placing an order.  There may be options available for the type of service and delivery time scale which will be reflected in the price being charged.  These will all be set fixed charges that will be added to your order invoice.  There is no free customer collection facility available at this time.

 

If the only option available in the delivery selections is “Special Delivery” there will be no charge displayed and none added to your order invoice, thus excludes any delivery service from your purchase.  We will however invoice you separately for the type of “Special Delivery” required to deliver the goods to you.  We would advise before placing you order where ‘’Special Delivery” is shown that you contact us requesting a quotation before placing any orders.  This will ensure you are fully aware of delivery costs before proceeding with a purchase.

 

Insurances

 

All goods dispatched by us are Insured with the given delivery service provider.  This insurance is for our own business protection and customers are not entitled use or claim against it.  If customers wish to insure the goods, they should make their own separate arrangements.

 

Terms & Conditions 

 

Please read our Terms and Condition that covers not only delivery but other related subjects [ HERE ]

 

Understanding the Process

 

Once you have placed an order and made payment this activates the following eight step processes which is undertaken by us.

 

Step One – we access the selected print file and prepare the image for print against the chosen specification, size and any add on such as framing etc.  We embed the required ICC Profile into the print file adjusting the image accordingly to best match required output on the chosen paper type. 

 

Step Two – we upload the prepared print file to our chosen print production provider along with an output specification which may included additional works such as framing etc.

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Step Three – the production work takes place.

 

Step Four – the completed work is forwarded to us by our print production provider.

 

Step Four – on receipt of the work we inspect to ensure the required specification and quality standards have been met.  We will catalogue / recorder the work / owner and prepare certificates and labelling etc. 

Boxed sets are prepared if part of an order.

 

Step Six – the work is protected and packaged ready for dispatch.  The chosen delivery methods and service providers are arranged and booked in.

 

Step Seven – your work leaves us and is on its way to you.

 

Step Eight – delivery is made to you and the order is now completed.

  

General Provisions

 

We may amend the Delivery Information from time to time. Every time you wish to use our site, please check to ensure you understand the terms and conditions that apply at that time.

 

You are also responsible for ensuring that all persons acting on your behalf who access our site are aware of these terms and conditions of use and other applicable terms and conditions, and that they comply with them.

 

Last Update – October 2022